HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive an email confirming that it has been sent. Using GrabExpress or Ninja Van we will share the tracking details.
DO I NEED TO KEEP NIO IN THE FRIDGE?
No, all our cocktails are full strength and designed to be treated just as you would a bottle of spirits as part of your home bar. NIO Cocktails have a shelf life of over 12 months, and the taste and quality is not impacted by temperature changes. To enjoy a chilled, refreshing cocktail simply fill a glass with ice, then shake, tear and pour your chosen NIO Cocktail into the glass. In less than one minute you'll have a cocktail ready to savour.
HOW LONG IS THE SHELF LIFE OF EACH COCKTAIL AND DO I HAVE TO DRINK THEM STRAIGHT AWAY?
All NIO Cocktails have a shelf life of over 12 months and can be stored as you would a bottle of spirits for your home bar. They do not need to be kept in the fridge, and are unaffected by hot or cold weather especially en route to be delivered to you. You can take your time to enjoy NIO as the cocktails also do not need to be consumed straight after delivery.
WHAT IS THE VOLUME OF EACH COCKTAIL?
Each cocktail is 100ml, and full strength. Each cocktail contains roughly a double measure (50ml) of premium branded spirit. We recommend filling a NIO tumbler or other glassware with ice, pouring the cocktail into the glass and allowing to sit for one minute before enjoying.
WILL THE CORONAVIRUS AFFECT THE SAFETY AND DELIVERY OF COCKTAILS?
All orders are packed and dispatched by our local team. Our cocktails are crafted in Italy, and are stored safely in specialized logistic centres ready to fulfil your order. Both the NIO office team, and our incredible delivery team have very strict health and hygiene measures in place. This means that our delivery team can work safely and in line with the latest government advice, which encourages online retail to continue, and allowing work to continue where it can’t be done from home.
DOES NIO ORGANISE LARGE GROUP OR EVENT ORDERS?
Yes! We process large group orders for delivery to a single or multiple destination frequently and can assist in coordinating delivery for teams, offices, virtual events, company gifting and more. Reach out to us at email@example.com
HOW MUCH IS DELIVERY?
Delivery charges vary depending on the Cocktail Box chosen. Estimated delivery charges can be seen on our homepage, our Build Your Box page and our Special Boxes page. Final delivery charges are confirmed and calculated at checkout.
WHAT WILL I RECEIVE?
We have a range of 20 different cocktails, all fabulous, that you can choose from when you Build Your Box. These cocktails are displayed on the Build Your Box page. Alternatively you can choose from one of our Special Boxes; these include pre-selected cocktails from our core bar menu and special editions that we’re confident you’ll love.
HOW MUCH DO THEY COST?
Prices vary depending on the number of cocktails included in each box. Cocktail Box prices can be found on our homepage, our Build Your Box page and our Special Box page.
CAN I CHOOSE MY COCKTAILS?
Absolutely. Simply select the cocktail box size you’d like (3-Box, 6-Box or 9-Box) and choose whichever of our wonderful cocktails you’d like to receive. With 16 different cocktails to choose from, you are guaranteed not to have to double-up on a single cocktail…unless of course you’d like to pick your multiples of your favourites. It’s entirely up to you and we’ll do the rest.
WHAT IS THE NIO PACKAGING MADE FROM?
The unique design of our NIO Cocktails packaging eliminates the problems of safety and inconvenience of the classic glass bottles. The outer packaging is a coated FSC Certified paper while our cocktails are kept in a special certified polyethylene pouch made of bio-based plastic in order to keep the cocktail fresh and unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.
You can read more about our sustainability efforts here.
WHAT IS THE BEST BEFORE DATE FOR YOUR COCKTAILS?
The shelf life of our cocktails is over 12 months.
ARE YOUR COCKTAILS GLUTEN FREE AND VEGAN FRIENDLY?
Our review of the ingredients used in our cocktails did not highlight the introduction of any common allergens, except sulphites which are below 10ppm.
Our cocktails are gluten, and vegetarian friendly only.
Please note that whilst artificial sweeteners are not added to our cocktails, and are not considered a common allergen, our manufacturing and supply chain process do not evaluate if there is the possibility of adventitious contamination where traces of artificial sweeteners may be present. We do also encourage you to review the ingredients listed on our product pages and on the back of the cocktail to make an informed decision.
Should you have any questions, or need anything further, please do contact us by email on firstname.lastname@example.org
IS NIO COCKTAILS A SUBSCRIPTION SERVICE?
NIO operates as a pay as you go system as opposed to a subscription service. This gives you the choice and convenience of ordering different combinations of cocktails at any time, without having to be locked in to a monthly order.
I HAVE A QUESTION, HOW CAN I REACH YOU?
Easy; like all bartenders we're great listeners. Just write to us at email@example.com